Cancelling Luma Plus

You can manage your Luma Plus subscription by:

1. Open luma.com/calendar/manage/plus
2. Choose the Calendar you have Plus for

There you will be able to update your payment method, change your plan, or turn off auto-renewal.

Cancellation Policy

You can cancel your Luma Plus subscription at any time. If you cancel, your plan will remain active until the current billing period ends.

Note: We are not able to process refunds for Luma Plus subscriptions.

Changing Your Send Limit

Upgrading Your Send Limit

When you upgrade your send limit:

• Monthly subscriptions: You'll be charged for a full month, regardless of when you upgrade in your billing cycle
• Yearly subscriptions: You'll be charged for the remainder of your year, with a minimum 30-day charge. If you upgrade within 30 days of renewal, you'll be charged for 30 days
• You'll immediately get access to your higher send limit

Downgrading Your Send Limit

When you downgrade your send limit:

• Immediate access change: You'll lose access to the higher send tier right away
• No refunds or credits: You won't receive any credit for the unused portion of your current billing period
• Lower rate at renewal: Your next invoice will reflect the lower send limit pricing

This straightforward approach ensures fair billing while preventing abuse of the system.

Can't Find Your Subscription?

If you see a charge from Luma on your card but can't remember which account it's connected to, you can use our Subscription Lookup tool. Enter your card details and the charge amount to find and cancel any active Luma Plus subscriptions associated with that card.