Chat on Luma

Message other users, create group chats, and keep your chat list organized

You can chat with other Luma users through direct messages and group chats. Chat is available on the web, iOS app, and Android app.

On the web, visit luma.com/chat for a dedicated chat experience. On desktop, you’ll also see a chat bubble in the bottom right of your screen. On mobile web, the chat bubble is hidden — use the iOS or Android app to chat on your phone.

Direct Messages and Groups

Send one-on-one messages with any Luma user by clicking the chat icon and searching for someone.

You can also create group chats with multiple people. Give your group a name and avatar. Admins can add or remove participants.

Leaving a Group

To leave a group chat, open the chat details and choose Leave Chat. You won’t get new messages from the group. If you’re the only admin, make someone else an admin first. You can’t leave a direct message or an event chat. Archive them instead.

Reactions and Replies

You can react to messages with any emoji, and reply to specific messages to keep conversations organized.

Keeping Your Inbox Tidy

Archiving Chats

Archive a chat to move it out of your chat list. Archiving only affects you. The other people in the conversation won’t know, and they can keep messaging.

In the iOS and Android apps, you can archive a chat by:

Swiping left on it in your chat list
Opening the chat details and choosing Archive Chat
Selecting several chats and choosing Archive
Choosing Archive All Chats from the chat list menu

Archived chats stay archived when new messages arrive, and you won’t get notifications for them. To find one, scroll to the bottom of your chat list and open Closed & Archived Chats. Open the chat details and choose Unarchive Chat to move it back to your list.

Archiving a chat on mobile also removes it from the chat bubble on desktop web. The bubble’s chat button always stays visible on desktop.

Archiving isn’t supported on the web.

Marking Chats as Read

In the iOS and Android apps, you can mark a chat as read by swiping right on it, or mark everything as read with Mark All as Read from the chat list menu.

Searching Messages

In the iOS and Android apps, use the search bar at the top of your chat list to find people, chats, and messages.

Closing a Chat

Admins of a group chat or event chat can close it for everyone. Open the chat details and choose Close Chat. This works on the web, iOS, and Android.

Once a chat is closed, no one can send new messages, but everyone can still read the history. Closed chats move to Closed & Archived Chats in the iOS and Android apps. To reopen a chat, open its details and choose Open Chat.

Closing is different from archiving: closing ends the chat for all participants, while archiving only hides it from your own list. Direct messages can’t be closed.

Deleting Messages

You can delete any message you’ve sent. Open the message’s menu and choose Delete.

In group chats, admins can also delete any participant’s message. Along with the ability to remove participants, this lets admins moderate their group and keep the conversation on track.

Safety and Privacy

Muting Conversations

If you want to stop receiving notifications from a chat, you can mute it temporarily or forever. Open the conversation info and select Mute. You’ll still see new messages when you open the app.

Blocking Users

If someone is bothering you, you can block them. This prevents them from starting new conversations with you, and any existing conversation will be archived.

You can block someone from their profile page or from the conversation details via the ... menu.

Reporting Inappropriate Content

If you receive spam, harassment, or inappropriate messages, you can report it.

Open the conversation details or menu and choose Report User. Provide details about what happened.

Our team will review your report and take action. All reports are confidential.