Payment Methods

Learn how to accept credit card, Apple Pay, Google Pay and other payment methods.

Once you set up your payment details, you’ll be ready to start accepting payments for your events.

For all payments, we accept major credit and debit cards, Apple Pay, and Google Pay.

Depending on your Stripe account’s country and your event’s currency, you can enable other payment methods on your calendar.

To enable other payment methods:

Select a calendar from luma.com/home/calendars
Navigate to Settings > Payments
Choose the Payment Methods you’d like to enable

We support these additional payment methods:

Alipay (China) — Guests pay with the Alipay app. Activate it in your Stripe Dashboard first (see below).
Bancontact (Belgium) — EUR only
FPX (Malaysia) — MYR only. Buyer is redirected to their bank to authorize.
iDEAL (Netherlands) — EUR only
Klarna (US, Canada, UK, much of Europe, Australia, New Zealand) — Buy now, pay later. The guest’s billing country must match the ticket currency.
Konbini (Japan) — JPY only. Buyer pays at a convenience store within a set window.
PayNow (Singapore) — SGD only
Pix (Brazil) — BRL only. Payment expires after a set window.
Przelewy24 / P24 (Poland) — PLN or EUR
Swish (Sweden) — SEK only. Guests confirm the payment in the Swish app.
TWINT (Switzerland) — CHF only
WeChat Pay (China) — Guests scan a QR code with WeChat. Web checkout only, not in the Luma app. Activate it in your Stripe Dashboard first (see below).
UPI (India) — INR only, up to ₹100,000 per payment. Guests pay with an Indian UPI app through Luma’s web checkout. The host’s Stripe account must be based in a supported country outside India; Indian Stripe accounts can’t enable UPI on Luma.
Zip (Australia) — AUD only. Buy now, pay later.

Most non-card payment methods are not supported when your paid ticket type has “Required Approval” enabled.

When a Payment Method Isn’t Listed

The Payment Methods list in Luma mirrors what Stripe makes available on your connected Stripe account. If a method doesn’t appear in your settings at all, Stripe hasn’t enabled it for your account — there’s nothing to turn on from the Luma side.

The most common reasons a method is missing:

Your Stripe account’s country doesn’t support it. For example, FPX requires a Malaysia-based Stripe account, and Swish requires a Sweden-based one.
Stripe hasn’t enabled the method on your specific account. Some methods (like Swish and Pix) are in limited release at Stripe and aren’t available on every account, even when the country and currency match.

If your country and currency match and a method still doesn’t appear, contact Stripe support and ask them to enable that payment method for your account. Include your Stripe account ID (it starts with acct_, shown in your Stripe dashboard settings) so they can find it quickly. Once Stripe enables the method, it appears in your Luma payment settings and you can turn it on there.

If a method appears but can’t be enabled, the reason shows next to it — usually Stripe needs more verification information, or the method is pending Stripe’s approval.

Alipay and WeChat Pay work a little differently. Stripe doesn’t let Luma turn these on for you. Open your Stripe Dashboard payment method settings, activate Alipay or WeChat Pay there, then come back to Luma and turn the method on. Until you’ve done that, the toggle in Luma shows an error asking you to activate it in Stripe.

Choosing Which Methods to Enable

We don’t turn every payment method on automatically. A few things worth weighing before enabling one:

Fees vary by method. Cards are the baseline (~2.9% + fixed fee). Local bank redirects like iDEAL and Bancontact are often cheaper. Buy now, pay later options like Klarna and Zip are meaningfully more expensive. Stripe’s pricing page has the current numbers.
Some methods need extra verification. Stripe may ask for more business information before activating certain capabilities on your connected account.
Refund and dispute rules differ. Bank redirects reverse more slowly than cards. If something goes wrong, the recovery path isn’t always the same as a card charge.
Match methods to your audience. Regional methods only help if your guests are in that region. Enabling iDEAL won’t hurt a US checkout (guests there won’t see it), but going through the approval steps for a method no one will use isn’t worth it.

When a Guest’s Card is Declined

If a guest reports their card was declined, the decline almost always comes from their bank rather than Luma or Stripe. See When a Card is Declined for steps to share with affected guests, including how to clear bank anti-fraud blocks and when to use Apple Pay or Google Pay instead.

Embedding Events

Apple Pay doesn’t appear inside embeds. If Apple Pay matters to your checkout, link directly to your event instead — see Embed Luma on Your Website.