Payment Methods

Learn how to accept credit card, Apple Pay, Google Pay and other payment methods.

Once you set up your payment details, you’ll be ready to start accepting payments for your events.

For all payments, we accept major credit and debit cards, Apple Pay, and Google Pay.

If you are based in a country with other payment methods, you can enable other payment methods on your calendar.

To enable other payment methods:

Select a calendar from luma.com/home/calendars
Navigate to Settings > Payments
Choose the Payment Methods you’d like to enable

We support these additional payment methods:

Bancontact (Belgium) — EUR only
FPX (Malaysia) — MYR only. Buyer is redirected to their bank to authorize.
iDEAL (Netherlands) — EUR only
Konbini (Japan) — JPY only. Buyer pays at a convenience store within a set window.
PayNow (Singapore) — SGD only
Pix (Brazil) — BRL only. Payment expires after a set window. May not be available on all Connect accounts; contact Stripe if you don’t see it in your account capabilities.
Przelewy24 / P24 (Poland) — PLN or EUR
TWINT (Switzerland) — CHF only
Zip (Australia) — AUD only. Buy now, pay later.

Some payment methods may only be available if your Stripe account is based in a relevant country. For example, FPX requires a Malaysia-based Stripe account. If a payment method doesn’t appear in your settings, it’s likely not supported for your Stripe account’s country.

Most non-card payment methods are not supported when your paid ticket type has “Required Approval” enabled.

Choosing Which Methods to Enable

We don’t turn every payment method on automatically. A few things worth weighing before enabling one:

Fees vary by method. Cards are the baseline (~2.9% + fixed fee). Local bank redirects like iDEAL and Bancontact are often cheaper. Buy now, pay later options like Zip are meaningfully more expensive. Stripe’s pricing page has the current numbers.
Some methods need extra verification. Stripe may ask for more business information before activating certain capabilities on your connected account.
Refund and dispute rules differ. Bank redirects reverse more slowly than cards. If something goes wrong, the recovery path isn’t always the same as a card charge.
Match methods to your audience. Regional methods only help if your guests are in that region. Enabling iDEAL won’t hurt a US checkout (guests there won’t see it), but going through the approval steps for a method no one will use isn’t worth it.

When a Guest’s Card is Declined

If a guest reports their card was declined, the decline almost always comes from their bank rather than Luma or Stripe. See When a Card is Declined for steps to share with affected guests, including how to clear bank anti-fraud blocks and when to use Apple Pay or Google Pay instead.

Embedding Events

Apple Pay doesn’t appear inside embeds. If Apple Pay matters to your checkout, link directly to your event instead — see Embed Luma on Your Website.