Understanding Payouts and Event Proceeds

Monitor your event proceeds and manage payouts.

If you’re selling tickets or memberships through Luma, here’s how to view your sales history and understand how payouts work.

Viewing Sales and Event Proceeds

You can track your sales on both the event and calendar levels.

To view sales for a specific event:

Go to the Event Page > Manage > Guests tab
- This will show all attendee information, including ticket type and payment status.
To view proceeds across all events under a calendar:
- Go to your calendar > Payment tab > Scroll down to Sales History
- Here, you can download a CSV of all transactions or click the link next to each transaction to view the details directly in Stripe.

Sales History CSV

The Sales History CSV includes one row per transaction with the following columns:

charge_id — Luma charge ID
email — guest email
created_at — transaction timestamp
charge_name — description of what was purchased
card_brand, card_last4 — payment method details
currency — transaction currency
amount — gross amount the guest paid
amount_refunded — amount refunded (if any)
tax_name, tax_percent, amount_tax — tax details, if applicable
luma_application_fee — Luma’s platform fee
stripe_processing_fee — Stripe’s processing fee
total_fees — sum of Luma and Stripe fees
amount_after_fees — net amount to your Stripe account (gross minus fees)
stripe_account_id, stripe_charge_id — Stripe references for cross-checking
event_id — the event the transaction belongs to

Each row gives you everything you need to reconcile per-transaction: gross, Luma fee, Stripe fee, and net.

How Payouts Work

Most Stripe accounts are set to a rolling payout schedule by default, meaning that funds are typically sent on the next business day or shortly after.

Your payout schedule is managed in Stripe, not Luma. If your account is set to a weekly or monthly schedule, funds accumulate in your Stripe balance and are sent on the scheduled day. You can view or change your schedule in your Stripe dashboard under Settings → Payouts.

To view your payout records:

Go to your calendar > Payment tab > Scroll down to Payout History
You can click on a payout to open the Stripe dashboard which has more information about the payout and associated charges.

If a payout is less than your total sales, it’s almost always timing, not extra fees. A payout only includes funds that have finished settling — Stripe takes a few days to settle each charge, so recent sales sit in your pending or available balance and arrive in the next payout. To reconcile, check your balance and payout details in the Stripe dashboard, and compare against the per-transaction breakdown in the Sales History CSV (see above).

Downloading Proceeds as CSV

From the Proceeds section on your event’s Guests tab, click the download button to export a CSV. You can choose between two formats:

By User — One row per guest with their total amount paid, refunded, and ticket count. Good for a quick overview of who paid what.
By Ticket — One row per ticket with the ticket amount, tax, payment method, and Stripe account/charge IDs. Useful for reconciling with Stripe or tracking which Stripe account received each payment.

If you’re viewing a specific ticket type, the CSV will only include data for that ticket type.

Fees and Deductions

Luma’s platform fee and Stripe’s processing fee are automatically deducted from each transaction as it occurs.

The per-transaction fee breakdown is included in the Sales History CSV (see above), and you can also view it for any individual charge in Stripe.

If you need an invoice from Luma for the platform fees deducted in a given month — for example, for bookkeeping or VAT purposes — you can generate one from the Sales History section. See Fee Invoices.