Understanding Payouts and Event Proceeds

If you’re selling tickets or memberships through Luma, here’s how to view your sales history and understand how payouts work.

Viewing Sales and Event Proceeds

You can track your sales on both the event and calendar levels.

To view sales for a specific event:

• Go to the Event Page > Manage > Guests tab

  • This will show all attendee information, including ticket type and payment status.

• To view proceeds across all events under a calendar:

  • Go to your calendar > Payment tab > Scroll down to Sales History
  • Here, you can download a CSV of all transactions or click the link next to each transaction to view the details directly in Stripe.

Sales History CSV

The Sales History CSV includes one row per transaction with the following columns:

• charge_id — Luma charge ID
• email — guest email
• created_at — transaction timestamp
• charge_name — description of what was purchased
• card_brand, card_last4 — payment method details
• currency — transaction currency
• amount — gross amount the guest paid
• amount_refunded — amount refunded (if any)
• tax_name, tax_percent, amount_tax — tax details, if applicable
• luma_application_fee — Luma’s platform fee
• stripe_processing_fee — Stripe’s processing fee
• total_fees — sum of Luma and Stripe fees
• amount_after_fees — net amount to your Stripe account (gross minus fees)
• stripe_account_id, stripe_charge_id — Stripe references for cross-checking
• event_id — the event the transaction belongs to

Each row gives you everything you need to reconcile per-transaction: gross, Luma fee, Stripe fee, and net.

How Payouts Work

Most Stripe accounts are set to a rolling payout schedule by default, meaning that funds are typically sent on the next business day or shortly after.

To view your payout records:

• Go to your calendar > Payment tab > Scroll down to Payout History
• You can click on a payout to open the Stripe dashboard which has more information about the payout and associated charges.

Downloading Proceeds as CSV

From the Proceeds section on your event’s Guests tab, click the download button to export a CSV. You can choose between two formats:

• By User — One row per guest with their total amount paid, refunded, and ticket count. Good for a quick overview of who paid what.
• By Ticket — One row per ticket with the ticket amount, tax, payment method, and Stripe account/charge IDs. Useful for reconciling with Stripe or tracking which Stripe account received each payment.

If you’re viewing a specific ticket type, the CSV will only include data for that ticket type.

Fees and Deductions

Luma’s platform fee and Stripe’s processing fee are automatically deducted from each transaction as it occurs.

The per-transaction fee breakdown is included in the Sales History CSV (see above), and you can also view it for any individual charge in Stripe.