Canceling Luma Plus
You can manage your Luma Plus subscription by:
- Open luma.com/calendar/manage/plus
- Choose the Calendar you have Plus for
There you will be able to update your payment method, change your plan, or turn off auto-renewal.
Cancellation Policy
You can cancel your Luma Plus subscription at any time. If you cancel, your plan will remain active until the current billing period ends.
Canceling doesn’t delete your Luma account. If you want to delete your account, you can do so right after canceling — you don’t have to wait for the billing period to end.
Note: We are not able to process refunds for Luma Plus subscriptions.
Changing Your Send Limit
Upgrading Your Send Limit
When you upgrade your send limit:
- Monthly subscriptions: You’ll be charged for a full month, regardless of when you upgrade in your billing cycle
- Yearly subscriptions: You’ll be charged for the remainder of your year, with a minimum 30-day charge. If you upgrade within 30 days of renewal, you’ll be charged for 30 days
- You’ll immediately get access to your higher send limit
Downgrading Your Send Limit
When you downgrade your send limit:
- Immediate access change: You’ll lose access to the higher send tier right away
- No refunds or credits: You won’t receive any credit for the unused portion of your current billing period
- Lower rate at renewal: Your next invoice will reflect the lower send limit pricing
This straightforward approach ensures fair billing while preventing abuse of the system.
Can’t Find Your Subscription?
If you see a charge from Luma on your card but can’t remember which account it’s connected to, you can use our Subscription Lookup tool. Enter your card details and the charge amount to find and cancel any active Luma Plus subscriptions associated with that card.
Paid with Apple Pay or Google Pay? The lookup tool often can’t find subscriptions paid through a digital wallet. Apple Pay always charges a device-specific card number rather than the number printed on your card (Google Pay sometimes does too), so the card you enter won’t match the one we have on file — even though your statement shows your real card. Instead, search your email (and your team’s inboxes, if it’s a shared company card) for a Luma receipt to find the account it’s billed to, then sign in and cancel from luma.com/calendar/manage/plus.
Frequently Asked Questions
I was charged after I meant to cancel. What can I do? Auto-renewal is charged at the start of each billing period, so a renewal goes through if it isn’t turned off beforehand. Make sure auto-renewal is off at luma.com/calendar/manage/plus and email us with any questions about a charge. Please don’t file a bank dispute — see below.
Does canceling delete my account or events? No. Canceling only turns off auto-renewal — your account, events, and guest data stay intact, and you keep Luma Plus features until the current billing period ends.
What happens if I dispute a Luma Plus charge with my bank? Filing a dispute (chargeback) against a Luma Plus charge automatically suspends your account as a fraud-protection measure, and we can’t reinstate accounts once a dispute has been filed. If you want to stop future charges, turn off auto-renewal instead. If a charge looks wrong, email support@lu.ma first — we’re happy to help.