Taking Over an Account or Calendar

Luma accounts are personal — each one is tied to the email address or phone number used to sign in. Calendars are meant to be shared: a team calendar can have several admins who manage it together. How you regain access depends on which of these you’re dealing with.

The Best Setup: More Than One Admin

For any community, business, or team, use a team calendar with more than one admin. All admins are equal — every admin can create and manage events, edit settings, manage subscribers, and add or remove other admins.

If one admin leaves or loses access, the others keep full control, so the calendar is never locked to a single person.

• Add a second admin before you need one. A calendar with a single admin is the most common reason people get locked out.
• For events, you can also add hosts and managers on top of the calendar’s admins.

If You’ve Lost Access to Your Own Account

To sign back in, you need the email address or phone number on the account. See Signing In to Luma for how to get a login link or code.

For security, our support team can’t change the email or phone on an account, or move an account to a different person — access always comes through the login method already on the account. While you’re signed in, you can update your email or phone at luma.com/settings, so keep it current.

If You’re Taking Over a Calendar

If you’re stepping in to run a calendar that someone else set up, the way to get access is to have a current admin add you. Any admin can do this from the calendar’s settings in a few seconds.

If no one has admin access anymore — for example, the only admin has left and can’t be reached — we’re not able to transfer the calendar to you, add you as an admin, or share its data, including guest lists, subscribers, or analytics. The best path forward is to set up a new calendar and rebuild from there.

If the Account Owner Has Passed Away

We’re sorry for your loss. If someone who ran a Luma calendar has passed away and no one else has admin access, reach out to support and we’ll help.

What we can do: We can archive the calendar. An archived calendar is removed from Luma search and discovery and shows a notice that it’s no longer active, so people don’t register on it by mistake.

What we can’t do: We don’t transfer the calendar or account to someone else, add new admins, or provide data exports such as guest or subscriber lists.

What to send us: So we can verify the request, email [email protected] with:

• The calendar’s link (the luma.com URL)
• The name and email of the person who managed it
• A link to an obituary or other public notice, if you have one
• Your connection to the calendar or community — for example, that you co-organized it or are a family member

To keep your community going, create a new calendar and continue from there.