Signing In to Luma
Luma supports several sign-in methods. You can use whichever is most convenient for you.
Email Sign-In
This is the most common way to sign in. Enter your email address at luma.com/signin and we’ll send you a 6-digit verification code. Enter the code to sign in — no password required.
Phone Number Sign-In
You can also sign in with your phone number. Enter your number and we’ll send a verification code via SMS, WhatsApp, or Telegram, depending on the country your number is registered in. This is a great backup if you’re having trouble accessing your email.
Password Sign-In
Passwords are optional on Luma. If you’d like to set one up, go to Settings > Password & Security. Once set, you can sign in with your email and password instead of a verification code. You can always switch back to code-based sign-in by clicking Send Me a Code on the sign-in page.
Passkeys
Passkeys let you sign in using Face ID, Touch ID, or your device PIN. They’re fast, secure, and skip Two-Factor Authentication entirely. See Passkeys on Luma for setup instructions.
Google and Apple Sign-In
You can sign in with your Google or Apple account. If the email on your Google or Apple account matches an existing Luma account, it will automatically link to that account.
Once linked, signing in with Google or Apple always opens the linked account — even if the email on your Google or Apple account is different from your Luma account’s email. To sign in to a different Luma account that uses that email as its primary email, enter the email on the sign-in page and use a verification code instead of the Continue with Google or Continue with Apple button.
Single Sign-On (SSO)
Organizations can configure Single Sign-On for their team. If your organization has SSO enforced, entering your work email on the sign-in page will automatically redirect you through your identity provider. See SSO for more details.
Two-Factor Authentication
For extra security, you can enable Two-Factor Authentication (2FA) in Settings > Password & Security. With 2FA enabled, you’ll need to enter a code from an authenticator app (like Google Authenticator or 1Password) after signing in. You’ll need to verify your email and set a password before enabling 2FA. See Two-Factor Authentication for setup instructions.
Trouble Signing In?
Not receiving your verification code? Check your spam or junk folder. You can also try signing in with your phone number instead.
Not receiving an SMS code? If you’ve previously replied STOP to a Luma message, your number is opted out and won’t receive verification codes. See SMS / WhatsApp Messages for how to reactivate.
Not receiving a Telegram code? In some countries we send codes via Telegram — check the Telegram app on any device where you’re signed in. Your phone number needs a Telegram account to receive codes; if it doesn’t have one, sign in with your email instead.
Lost access to your email? Try signing in with your phone number, or with Google or Apple if you’ve used those before.
Lost access to your phone number? Sign in with your email using a verification code or your password.
Lost access to both email and phone? Unfortunately, Luma requires access to at least one of your sign-in methods to verify your identity. If your email was a company or organization email, check with your IT team about regaining access to that inbox.