FAQ
How does Zoom attendance work?
We track event attendance in two ways — based on people who click the join link and pulling data from Zoom.
What countries can I accept payments from?
We support receiving payments from all countries and can pay hosts in 40+ countries.
Languages
Use Luma in other languages on web and iOS.
What do we do with the data we collect?
We don’t sell or share your data. We store only what’s needed for the Luma application and our internal analytics.
Why Luma Doesn’t Require Specific Email Types
Understanding Luma’s approach to email requirements for event registration
Live Activities on iPhone
How Luma uses your Dynamic Island and Lock Screen to show real-time event info
Integrations
Integrate using our API or Zapier
Managing Subscriptions
How to view, update, or cancel your active subscriptions on Luma
Understanding Timezones on Luma
How Luma handles timezones for events and calendars
Accessibility
How we think about making Luma work for everyone
Contacting Event Hosts
How the Contact Host feature works for both guests and organizers
Signing In to Luma
All the ways you can sign in to your Luma account.
Managing Your Profile
Update your name, profile picture, bio, and social links
Notification Types
What notifications Luma sends, who receives them, and how to manage your preferences
GDPR / Security
Luma is GDPR compliant. Learn more about our security practices.
Disabling or Enabling Notifications and Reminders
Learn how to manage your notifications and reminders on Luma